Welcome to Exterique Sales Store! These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing our site and making a purchase, you agree to these terms. Please read them carefully.
1. User Access and Responsibilities
By accessing our website, you agree to use it for lawful purposes only. You are responsible for ensuring that your account information is accurate and secure. Any misuse of the site or its content may result in termination of your access.
2. Product and Service Description
We offer a range of outdoor furniture and accessories, including garden chairs, tables, sunbed cushions, and decorative pillows. All products are described as accurately as possible, but we cannot guarantee that every detail is perfect. If you have any questions about a product, please contact us before purchasing.
3. Order and Payment Terms
Orders are processed within 1-2 business days. We accept payments via Visa, MasterCard, JCB, and PayPal. Once your payment is confirmed, your order will be shipped according to the selected shipping method:
- Standard Shipping: Delivered via DHL or FedEx within 10-15 business days after dispatch. Shipping fee: £12.95.
- Free Shipping: Available for orders over £50, delivered via EMS within 15-25 business days after dispatch.
Please note that delivery times may vary depending on your location and customs clearance processes.
4. Returns and Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange it within 15 days of receipt, provided the item is in its original condition and packaging. Certain items, such as sunbed cushions and outdoor decorative pillows, are non-returnable unless defective or damaged upon arrival.
To initiate a return or exchange, please email us at [email protected] with your order number and details. Once approved, you will receive a Return Authorization Number (RAN) and instructions. You are responsible for return shipping costs unless the return is due to a defect or error on our part.
5. Intellectual Property
All content on this website, including text, images, and logos, is the property of Exterique Sales Store and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.
6. Liability Limitations
Exterique Sales Store is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the purchase price of the product in question.
7. Governing Law
These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from your use of our website or products will be resolved in the courts of the United Kingdom.
8. Contact Us
If you have any questions or need further assistance, please contact us at [email protected]. Our customer service team is here to help!