Shipping Information
At Exterique Sales Store, we aim to provide a seamless shopping experience with reliable shipping options tailored to your needs. Below are the details of our shipping methods, processing times, and delivery estimates:
- Order Processing Time: 1-2 business days.
- Standard Shipping: Delivered via DHL or FedEx within 10-15 business days after dispatch. Shipping fee: £12.95.
- Free Shipping: Available for orders over £50, delivered via EMS within 15-25 business days after dispatch.
Please note that delivery times may vary depending on your location and customs clearance processes. For orders outside our standard delivery regions (Asia and certain remote areas), additional shipping fees or restrictions may apply.
Returns & Exchanges
We want you to be completely satisfied with your purchase from Exterique Sales Store. If you are not entirely happy with your order, we offer a straightforward returns and exchanges process. Please review the following guidelines to ensure a smooth experience:
Eligibility for Returns & Exchanges
To be eligible for a return or exchange:
- The item must be in its original condition, unused, and in its original packaging.
- You must initiate the return or exchange within 15 days of receiving your order.
- Please note: Due to hygiene reasons, certain items such as Sunbed Cushions and Outdoor Decorative Pillows are non-returnable unless they are defective or damaged upon arrival.
Return & Exchange Process
- Contact Us: To initiate a return or exchange, email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the product you wish to return or exchange.
- Return Authorization: Once your request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to return the item.
- Packaging: Securely pack the item in its original packaging, including all accessories and documentation. Attach the RAN to the outside of the package.
- Shipping: Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to a defect or error on our part.
- Inspection: Once we receive the returned item, our team will inspect it to ensure it meets our return criteria.
- Refund or Exchange: If the item is approved for return, we will process your refund or exchange within 5-7 business days. For exchanges, we will ship the replacement item as soon as possible.
Refund Process
Refunds will be issued to the original payment method used during the purchase. Please allow 5-7 business days for the refund to be processed and reflected in your account. If you paid via PayPal, the refund will be credited to your PayPal account.
Return & Exchange Request Template
Use the following template to request a return or exchange:
Subject: Return/Exchange Request - Order #[Order Number]
Dear Exterique Sales Store Team,
I would like to request a return/exchange for the following item(s) from my recent order:
Order Number: [Insert Order Number]
Product Name: [Insert Product Name]
Reason for Return/Exchange: [Insert Reason]
Please provide me with the Return Authorization Number and further instructions on how to proceed.
Thank you for your assistance.
Best regards,
[Your Full Name]
[Your Contact Information]
Contact Us
If you have any questions or need further assistance regarding returns or exchanges, please do not hesitate to contact us at [email protected]. Our customer service team is here to help!